Returns & Refunds Policy

We want you to be confident buying parts from us. You have 30 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return, the part must be unused, uninstalled, undamaged, and in its original packaging, with proof of purchase (your order confirmation or invoice). Parts that have been fitted or installed cannot be returned unless they are defective. If a returned item arrives back with us damaged, no refund will be given and the item will be sent back to you.

How to request a return

Contact us at info@autohubafrica.co.za with your order number and the reason for the return. Please don't send an item back before we've confirmed the return — items returned without first being approved may not be accepted. Once approved, we'll arrange collection or provide return instructions.

Damaged, defective or wrong items

Please inspect your order as soon as it arrives. If a part is damaged, defective, or not what you ordered, contact us immediately at info@autohubafrica.co.za so we can resolve it quickly — in these cases, return shipping is on us.

Non-returnable items

Special-order or custom-sourced parts, electrical components once installed, and items marked as final sale cannot be returned. If you're unsure whether your item qualifies, get in touch before ordering.

Refunds

Once we receive your returned item, please allow up to 10 business days for us to inspect it, confirm approval, and process your refund to your original payment method — allow extra time after that for your bank to reflect it. A 20% restocking fee applies to approved returns and will be deducted from your refund — this does not apply where the item was defective, damaged in transit, or not what you ordered (see above). If more than 15 business days have passed since we received your return and you haven't heard from us, contact us.

Questions

Reach us at info@autohubafrica.co.za or +27 11 568 8314.