Privacy Policy

AutoHub Africa (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). This Privacy Policy explains what information we collect, why, and how we use and protect it.

Information we collect

• Contact details: name, email address, phone number, shipping address.
• Account information: your login email and encrypted password.
• Order and transaction information: items purchased or quoted, order history, quote requests.
• Payment information: processed directly by PayFast — we do not store your card details.
• Communications: any messages you send us, e.g. quote requests or support queries.
• Vehicle auctions — if you sell a car: photos of the vehicle, your ID document and the vehicle registration (NaTIS) document, the viewing address, and the bank account we pay you into. If you bid: your deposit and bids, and the bank account for deposit refunds.
• Roadside assistance — if you request help: your phone's location at the time of the request, the drop-off address for a tow, your vehicle description and phone number. If you register as a provider: your ID document and number, a selfie, company details, photos and registration documents of your vehicles, your bank details, and your phone's location while you are marked as available.
• Technical information: IP address, browser/device type, and site usage data, including via cookies or analytics/advertising tools we may use (such as Google Analytics or social media pixels).

How we use your information

• To process orders, quotes, payments and deliveries.
• To verify that auction sellers own the vehicle they list, run auctions, and pay sellers and refund deposits.
• To verify roadside providers, show drivers which providers are nearby, and connect a driver with the provider they choose.
• To communicate with you about your order, quote, or account (including by email and, where you've given us a number, WhatsApp).
• To improve our website and product catalog.
• To meet our legal, tax and accounting obligations.
• Where you've consented, for marketing and advertising, including via third-party platforms.

Who we share it with

We share the minimum necessary information with: PayFast (to process payments), our courier partners (to deliver your order), and our email service provider (to send order and quote communications). We do not sell your personal information.

For vehicle auctions: bidders who have paid a deposit see the seller's first name, phone number and viewing address so they can view the car. Once the winning buyer has paid, we give the seller the buyer's name and phone number to arrange handover. ID and NaTIS documents are seen only by AutoHub Africa staff and are never shown on a listing. Other bidders are never shown your name — only as "Bidder 1", "Bidder 2" and so on.

For roadside assistance: drivers see a provider's first name (or company name), distance, prices and rating — never their exact location, ID or bank details. When a provider is sent a request they see the driver's location and vehicle; once they accept, the driver and provider see each other's phone numbers. Provider documents are seen only by AutoHub Africa staff.

Data retention

We keep your information for as long as needed to provide our services and to meet our legal and tax record-keeping obligations, after which it is securely deleted or anonymised.

Vehicle auctions: a seller's ID document is deleted 90 days after their listing ends (whether the car sold, didn't sell, or the listing was rejected or cancelled). Photos and documents uploaded for a listing that is never submitted are deleted after 48 hours. The vehicle registration (NaTIS) document is kept with the sale record.

Your rights

Under POPIA, you have the right to access, correct, or request deletion of your personal information, and to object to how we process it. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

Information Officer

Our designated Information Officer can be contacted at info@autohubafrica.co.za for any privacy-related request or concern.

Security

We use industry-standard measures — including encrypted connections (HTTPS) and access-controlled databases — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data appropriately.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect as soon as they're published on this page.

Contact us

AutoHub Africa (Pty) Ltd, 83 De Wiekus Road, Van Riebeeck Park, Kempton Park, Gauteng, 1629, South Africa
info@autohubafrica.co.za · +27 11 568 8314