Privacy Policy

AutoHub Africa (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). This Privacy Policy explains what information we collect, why, and how we use and protect it.

Information we collect

• Contact details: name, email address, phone number, shipping address.
• Account information: your login email and encrypted password.
• Order and transaction information: items purchased or quoted, order history, quote requests.
• Payment information: processed directly by PayFast — we do not store your card details.
• Communications: any messages you send us, e.g. quote requests or support queries.
• Technical information: IP address, browser/device type, and site usage data, including via cookies or analytics/advertising tools we may use (such as Google Analytics or social media pixels).

How we use your information

• To process orders, quotes, payments and deliveries.
• To communicate with you about your order, quote, or account (including by email and, where you've given us a number, WhatsApp).
• To improve our website and product catalog.
• To meet our legal, tax and accounting obligations.
• Where you've consented, for marketing and advertising, including via third-party platforms.

Who we share it with

We share the minimum necessary information with: PayFast (to process payments), our courier partners (to deliver your order), and our email service provider (to send order and quote communications). We do not sell your personal information.

Data retention

We keep your information for as long as needed to provide our services and to meet our legal and tax record-keeping obligations, after which it is securely deleted or anonymised.

Your rights

Under POPIA, you have the right to access, correct, or request deletion of your personal information, and to object to how we process it. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

Information Officer

Our designated Information Officer can be contacted at info@autohubafrica.co.za for any privacy-related request or concern.

Security

We use industry-standard measures — including encrypted connections (HTTPS) and access-controlled databases — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data appropriately.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect as soon as they're published on this page.

Contact us

AutoHub Africa (Pty) Ltd, 83 De Wiekus Road, Van Riebeeck Park, Kempton Park, Gauteng, 1629, South Africa
info@autohubafrica.co.za · +27 11 568 8314